“Beyond the Basics: Advances in Managing Stressful Callers, Active Shooter Events, and in 9-1-1 technology”Join us and learn how to handle difficult calls and stressed callers. We will also examine the basics of active shooter/hostile events, providing you with an understanding about recent standards and other relevant guidance on how to handle these low frequency events. Finally we will discuss the advances in 9-1-1 and the path to NG9-1-1,