In the world of emergency response, the term customer service takes on a completely new meaning. This webinar provides you with some rapid-fire tips and tricks to help call taking go more smoothly and create an environment of efficiency, especially when dealing with emotionally-charged callers.Attend to learn:

• Why customer service is so important;
• How you can deliver the best customer service possible; and
• Why customer service is essential during the COVID-19 pandemic and other large-scale emergencies.

Presenter: John Ferraro, ENP - Northwest Central Dispatch System

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.