While the opportunity to help others draws people into the 9-1-1 field, the negativism that can exist within a PSAP can chase good people out of the profession. A toxic atmosphere, when combined with some of the other challenges of the job – such as professional unappreciation, low pay, and long hours – can take its toll on employees. Fortunately, there are some simple things that can be done to improve our work environments. Attend this webinar to hear practical suggestions to help you deal with negativity in your workplace. You’ll learn about:

• The need for empathy;
• The importance of education;
• The value of encouragement; and
• The possibility of eradication.

Presenter: Charlie Wharton – St. Mary's County (MD) Church of Christ