Hiring & Training for an NG9-1-1 World

Wednesday, May 26 | 3PM Eastern On-Demand

NG9-1-1 significantly changes the capabilities of 9-1-1 centers. With those new and expanded capabilities, the role of the telecommunicator evolves and PSAPs needs to update their hiring and training practices to match the new demands of the job. This webinar provides centers large and small with information on:

· How NG9-1-1 impacts the telecommunicator’s role;

· Recommendations for critical hiring and training practices that can influence the success of your telecommunicators and your center; and

· How to educate stakeholders and decisions makers on the importance of the telecommunicator in the emergency-response ecosystem, and why their role should be recognized through state and federal reclassification efforts.

Presenter: Lisa Dodson, ENP – Motorola Solutions

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Questions? Contact Amanda Tegtmeyer with the NENA Education team.